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ACCORDING TO THE LAW OF THE RF OF 02/07/1992 N 2300-1 (REV. 07/03/2016) “ON PROTECTION OF CONSUMER RIGHTS” ARTICLE 25. YOU CAN EXCHANGE GOODS OF PROPER QUALITY IF:

  • THE PRODUCT WAS NOT IN USE
  • THE ORIGINAL PACKING OF THE GOODS IS SAVED, THE SEALS AND FACTORY LABELS ARE NOT BROKEN
  • THERE ARE CHECKS AND OTHER DOCUMENTS CONFIRMING THE PAYMENT OF THE GOODS
  • THE TIME FROM THE MOMENT OF PURCHASE HAS NOT EXCEEDED 14 CALENDAR DAYS
  • UNDERWEAR AND SOCKS ARE NOT EXCHANGE OR RETURNED

HOW TO EXCHANGE GOODS:
LOGISTICS COSTS ARE NOT COMPENSATED, DELIVERY COSTS LAY ON THE BUYER.

  • CALL CUSTOMER SUPPORT PHONE 8 (499) 686-05-91 OR WRITE A LETTER TO [email protected]
  • THINGS SHOULD BE SENDED TO THE RETURN ADDRESS (SENT AT THE CLIENT’S REQUEST) BY ATTACHING A RELATED LETTER
  • PARCEL MUST BE SENT WITHOUT CASH
Refunds of the transferred funds are made to your bank account within 5-30 business days (the period depends on the Bank that issued your bank card).